IT Support and Network Administrator

Job Purpose:


The IT & Network Support Administrator is responsible for maintaining and supporting the company’s local IT infrastructure, ensuring efficient operation of all systems and equipment, and providing prompt technical support to end-users.


Key Responsibilities:

  • Offer end-user support for IT systems including network servers, computers, telephones, security systems, and other office equipment like workstations, copiers, scanners, and printers.

  • Handle the installation, configuration, and upgrading of hardware, software, and systems.

  • Monitor and maintain internal IT systems, ensuring reliability and security.

  • Manage IT documentation, including asset inventory and validation records.

  • Troubleshoot hardware and software issues, aiming for minimal downtime.

  • Oversee SSL/TLS certificate management, including monitoring and renewal, to ensure secure communications.

  • Onboard new employees by setting up accounts and workstations, providing access to necessary systems and software.

  • Oversee Domain renewals, including monitoring.

  • Efficient restoration of files and emails during instances of loss or deletion.

  • We value your recommendations for enhancing system efficiency and encourage a culture of continuous improvement and innovation.

  • Administration of inhouse Microsoft Server (Domain Controller & MS Exchange)


    Qualifications and Experience:

  • Post-school qualification or IT-focused apprenticeship.

  • Experience in IT support, particularly with Microsoft Core Technologies (Windows Server, Exchange, Active Directory, MS Office).

  • Familiarity with network services (DNS, DHCP) and various IT tools including mail filtering, collaboration tools, video conferencing, backup, security solutions, virtualization basics, and networking.

  • Proficiency in configuring desktop hardware (Printers, scanners, copiers).

  • Basic Powershell and Linux knowledge advantageous.

  • Veaam advantageous

  • Competencies, Skills, and Attributes:

  • Fluency in English, with strong written and verbal communication skills.

  • Customer service orientation and a flexible approach to work.

  • Ability to work flexible hours as needed.

  • Can do attitude.

To apply for this exciting role please send your CV and covering letter to: HR[a]annexio.com