Responsible Gambling Officer

JOB PURPOSE:

  • Conducting in depth analysis of customer behaviours and activity.

  • Identifying and escalating high risk accounts at the earliest opportunity.

  • Prevent and detect multi-accounting

  • Responsible Gambling Investigations - Conducting contact with customers to help ensure that they are gambling responsibly. Discussing both customer account behaviours and the facilities we provide to help customers stay in control.

  • Affordability Testing

  • Performing Enhanced Customer Due Diligence on members in line with AML and CFT requirements when escalated from the Member Support/Operational team

  • Resolution of customer queries and requests

  • Resolution of any escalated customer queries and requests, escalated from the Member Support/Operational team

  • Maintaining proper documentation and record keeping on a timely basis.

Others:

  • The Responsible Gambling Officer will also undertake other relevant duties as and when required.



QUALIFICATION REQUIRED

  • Minimum 5 GCSE’s to include Maths and English at grade C or above.



KNOWLEDGE

  • Experience working in a responsible gambling, risk, regulation, compliance type role desirable however full training will be provided

  • Strong analytical skills along with organisational skills are essential in order to balance workload and meet deadlines.

  • Ability to learn and understand, Governance and compliance philosophies, policy and management practices.

  • Ability to learn and take on knowledge of Isle of Man Gambling Supervision Commission and United Kingdom Gambling Commission’s and Jersey Gambling Commission legislation.


SKILLS

  • Innovative and strategic thinking.

  • Well-developed communication skills with the ability to communicate effectively with difficult customers

  • Microsoft Office applications (Word, Excel, PowerPoint).

  • Sound interpersonal and negotiation skills.

EXPERIENCE

  • One year’s relevant experience in a similar Compliance role is preferable but not essential as full training will be provided.

  • This role may suit an A-level school leaver, who possesses the ability to pick up new tasks and training at pace

ESSENTIAL QUALITIES

  • Fluent English communication skills – written and verbal.

  • Proactive.

  • Ability to work independently and on own initiative but at the same time as part of a team.

  • Ability to work unsociable hours covering evening and weekends

  • Methodical and well organised.

  • Ability to prioritise and multi-task.

  • Excellent attention to detail

  • Clearly demonstrates a 'can-do' attitude which successfully overcomes barriers.

  • Ability to provide accurate information within tight timescales.

  • Ethical, high integrity.

  • Professional, responsible and accountable.

To apply please send your covering letter and CV to HR[at]annexio.com